At faithyfits, we prioritize protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you interact with our website, make purchases, or engage with our services. By using our site, you agree to the practices detailed below.

1. Information We Collect

a. Personal Information You Provide

 

    • Account & Transaction Data: When you create an account, place an order, or contact our support team, we may collect your name, email address, shipping/billing addresses, phone number, and payment details (handled securely by trusted payment processors).

    • Communications: If you subscribe to our newsletter, participate in surveys, or reach out for assistance, we collect the content of your messages and any information you voluntarily share.

b. Automatically Collected Information

 

    • Usage & Browsing Data: We gather details about how you interact with our site, such as pages visited, links clicked, time spent on pages, and device type (e.g., computer, smartphone).

    • Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to collect information like your IP address, browser type, and preferences. These help us enhance site functionality and personalize your experience (you can manage cookie preferences via your browser settings).

2. How We Use Your Information

 

    • Order Fulfillment & Customer Support: We use your data to process purchases, ship orders, and assist with post-purchase inquiries.

    • Website Improvement: We analyze usage data to optimize site navigation, product recommendations, and overall user experience.

    • Communication: We may send order updates, respond to your questions, and (with your consent) share marketing materials about new products, promotions, or events.

    • Security & Compliance: We use information to detect fraud, protect against unauthorized access, and comply with legal requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share data in these scenarios:

 

    • Trusted Service Providers: We work with partners (e.g., payment processors, shipping carriers, IT providers) who help with order fulfillment, payment processing, and site operations. These parties only access your information to perform tasks on our behalf and are bound by confidentiality agreements.

    • Legal Obligations: We may disclose your information if required by law (e.g., court orders, government requests) or to protect our rights, safety, or property, as well as the rights of others.

4. Your Rights & Choices

 

    • Access/Update Your Data: Log into your account to view or edit your personal details.

    • Marketing Preferences: Unsubscribe from marketing emails via the “Unsubscribe” link in messages or update preferences in your account settings.

    • Data Protection Rights: If you live in a region with specific data privacy laws (e.g., the European Union), you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.

5. Data Security

We use industry-standard security measures (e.g., encryption, firewalls, secure servers) to protect your information from unauthorized access or disclosure. While we strive for maximum security, no online system is entirely risk-free. Please keep your account credentials (passwords) confidential.

6. Children’s Privacy

Our website is not intended for users under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will remove that information.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws. The “Last Updated” date at the top of this page indicates when changes were made. Please review this policy periodically.

8. Contact Us

For questions about this Privacy Policy or your personal information, reach out to us at:

 

    • Email: info@faithyfits.co.za

    • Address: 23A 10th Avenue, Rivonia, Sandton

    • Phone: (068) 434 5656